Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before accessing, browsing, creating an account, placing an Order, ordering a Product, or using the Website and/or the Company’s logos, patents and trademarks. Your access to and use of the Website and our Products is conditioned upon your acceptance of and compliance with these Terms.
These Terms apply to all Visitors, Users and others who access or use the Website, participate in any way in our Website or our Products, services, or any other ancillary and/or connected trademarks. By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Website or participate in any capacity.
By purchasing any Product from the Company or using the Website, you acknowledge and agree to be bound by the following Terms which together with the Company’s Privacy & GDPR Policy, Cookies Policy and Disclaimer govern the Company’s relationship with you in relation to our Website and our trade.
1.1. The definitions and rules of interpretation in this clause apply in this Terms
means the continual marketing of all relevant goods and services
means any day (other than Saturday and Sunday) when the banks are generally considered open for business.
“Customer(s)”, “User(s)”, “You”, “Your”, “They”, “Their”
means any entity, including, but not limited to a business or natural person whom visits the website or Orders a Product offered by the Company on the Website.
“Industry Standard Practice”
means the Standard Business Practices within the specific Industry and within the United Kingdom.
means the process of purchasing a Product from the Company
means Third Parties on the Website which includes, but is not limited to, individuals and legal entities featuring and selling Products or providing shipping services.
means all Products offered, provided and extended by the Company for purchase by Customers via the Website.
1.1. SAATXA LTD is a UK Private Limited Company, Company Number 12659679 with registered office address 20-22 Wenlock Road, London, England, N1 7GU, within the field of e-commerce, providing Users with the option to Order Products relating to fashion and fashion accessories, pursuant to these Terms.
1.2. All Content and Materials contained within this Website are for general purposes only.
2. Use of the Website
2.1. The use of this Website is subject to the following terms;
2.1.1. All content is for general use only.
2.1.2. All content is subject to change without notice.
188.8.131.52. For further detail see our dedicated Privacy & GDPR Policy.
2.1.4. Neither we nor our Partners or any Third Party, provide any Warranty or Guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered in or on the Website for any particular purpose.
2.1.5. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
2.1.6. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable.
184.108.40.206. It shall be your own responsibility to ensure that any Products, or information available through this Website meet your specific requirements.
2.1.7. This Website contains material which may be either owned by or licensed to us or our Partners.
220.127.116.11. This material includes, but is not limited to the Products design, layout, look, appearance, graphics and information.
18.104.22.168.1. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms.
2.1.8. Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
2.1.9. From time to time this Website may also include links to other websites. These may come in the form from the community who are not directly connected to the running of the Website. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
2.1.10. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, Service, Products or communicate with or any contact on the Website through which the Products are provided, without express written permission by the Company.
3. Ordering Process
3.1. Users can Order our Products via the Website by selecting the Products, using the check-out basket and following payment instruction.
3.2. Orders will be dispatched upon successful completion of all payment processes and all monies owed to us being satisfied.
3.3. When a Purchase is made, you will receive an e-mail containing all relevant information.
3.4. Once you Order has been shipped, you will receive an email with the delivery estimation.
3.5. We may, at our sole discretion, limit or cancel quantities purchased per person, legal entity or per order. We reserve the right to refuse any Order you place with us, in which you may be refunded.
3.5.1. These restrictions may include Orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
3.5.2. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
3.5.3. We reserve the right to limit or prohibit Orders in our sole judgment.
4.1. All prices of Products are available on our Website.
4.1.1. Prices displayed on our Website are available in British Pound Sterling (GBP), United States Dollars (USD) or Euros (EUR).
4.2. The User shall pay via the checkout method provided by the Website.
4.2.1. Upon checkout, the User shall pay to Company all charges due immediately
22.214.171.124. All Charges are inclusive of VAT and tax, or as indicated within the specific Product.
4.3. Certain Products Ordered from cross-boarders may incur additional charges.
4.4. We accept the following methods of payment for our Products unless otherwise stipulated in these Terms;
4.4.2. Credit Card;
126.96.36.199. American Express.
4.4.3. Google/Apple Pay
4.4.4. Klarna (Pay in 30 days)
4.5. We reserve the right to pass onto the Customer any additional fees charged for the use of credit card by the payment gateway company or any relevant company in this capacity.
4.6. Payment is considered complete when all funds have been paid, received and cleared, as deemed by the Company.
4.7. Charges for the Delivery, Shipping and Fulfilment of Products are specified on the checkout section.
4.8. Upon an Order for a Product being placed, the User is may be entitled to a Refund, unless otherwise stipulated in these Terms (see Clause 7. Refund, Return & Exchange Policy).
4.9. We reserve the right to change the prices of the Products at any time without prior notice to the Customer.
5. Description and Price of Products
5.1. The Company and their Partners have taken care to describe and provide images of Products as accurately as possible in accordance with the manufacturer’s specification.
5.1.1. Variations amongst items may occur.
5.2. Every effort is made to ensure the description and price of Products shown on the Website are accurate at the time of placing an order.
5.3. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order constantly.
6. Shipping & Fulfilment
6.1. Shipping methods will be offered upon checkout.
6.2. A notification will be sent to you once items are dispatched,
6.2.1. A shipment tracking number will also be sent to you, where relevant.
6.3. Following an Order, Products will be shipped within 2 – 3 working days unless otherwise stipulated.
6.3.1. Pre-order Products may take up to 7 days to be shipped.
6.4. All Shipping and Fulfilment is handled by our Partners.
6.5. The Company and our Partners cannot be held responsible for any delays in delivery.
6.6. The Company and our Partners cannot be held responsible if the package goes missing once delivered.
6.7. The Company and our Partners cannot be held responsible for goods that do not arrive at the customer due to errors made by the customer or due to external factors (Clause 29. Force Majeure)
6.8. Please ensure that you check all your details are correct before confirming your Order.
6.9. If any Products are received damaged, you must notify us within 48 hours of receiving them. If any goods are received faulty or if you wish to request a Refund, Return or Exchange, you must notify us within 14 days of receiving them. (Section 7. Refund, Return & Exchange Policy)
7. Refund, Return & Exchange Policy
7.1. We do not provide Refunds, Returns or Exchanges unless otherwise stipulated in these Terms.
7.2. We provide a 14-day Refund, Return and Exchange Policy, allowing Products to be returned within 14 days after you receive the Product.
7.2.1. Certain Products may not be eligible for Refund, Return or Exchange if they are cross-boarders.
7.3. To request a Refund, Return or Exchange a Product, you must inform us by contacting us in writing (Section 19. Notices), informing us of:
7.3.1. The relevant order number,
7.3.2. A list of Products,
7.3.3. Sizes you would like to Exchange for.
7.4. The Customer must send the Product back to the relevant address of the Partner who sent the Product, details can be found within the specific Product page.
7.4.1. Costs of shipping will be at the expense of the Customer (Clause 8).
7.5. Upon receiving the returned Products, the Company or the Partner shall inspect the Products to determine if a Refund, Return or Exchange is acceptable.
7.6. Returns and Exchanges are only eligible if the following criteria are met:
7.6.1. The Product has its original tags,
7.6.2. The Product unwashed and unworn,
7.6.3. Earrings customised Products or made to order Products are not returnable with the exception of being faulty.
7.7. The Company will inform the Customer if a product has been approved or rejected for a Refund and/or Exchange with 7 – 14 days.
7.8. Following the approval of a Refund or Return, the Company shall send the money back to the Customer within seven days.
7.8.1. The Company will refund the Customer for the purchase price for the Product(s), excluding any tax paid, less any discounts.
7.9. Following the approval of an Exchange, the Partner shall dispatch the Product(s) within two days.
8. Refund, Returns & Exchanges: Shipping Policy
8.1. The Customer shall pay for the charges of shipping a Product back to the Partner.
8.1.1. If Products are from multiple Sellers, the Customer may need to pay multiple shipping costs.
8.2. The Company nor the Partner are not responsible if the shipment goes missing and we recommend using a tracking delivery service.
8.3. For Products that have been Exchanged, the Customer may pay the price of Shipping back to them, at the discretion of the Seller.
8.4. The refund will be credited back to your original method of payment. Under no circumstances can back-orders for items be accepted.
9. Returns Policy
9.1. In the event of any Product received is damaged or incorrect items are received, the Customer should contact the Company immediately and provide photographic evidence. Upon our inspection, we will decide upon one of three options:
9.1.1. The damage warrants a discount,
9.1.2. The damage warrants a refund,
9.1.3. A new Product will be sent out.
9.2. Returns are only applicable for the Product only and do not include the price paid for shipping.
9.3. Returns are at the discretion of the Seller.
10. Third-Party Websites, Providers & Partners
10.1. We utilize Third-Party Providers and Partners to provide for the Products, Drop-Shipping, Shipping and Marketing of our Products and other purposes we deem necessary for the functionality of the Website.
10.2. Our Products may be available on other third-party websites and social media websites.
10.2.1. We are not liable for any harm or damages related to the purchase or use of goods, services, products, resources, content, or any other transactions made in connection with any third-party websites.
10.2.2. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.
10.2.3. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and you should also immediately inform us.
11. User Accounts
11.1. When opening an account with us, the Users warrants and represents that:
11.1.1. They have accepted these terms and conditions,
11.1.2. They are at least 18 years of age or the required age to purchase the Products within their jurisdiction, with the full capacity to accept these terms,
11.1.3. They have the full legal power to enter into a transaction involving the purchase of Product,
11.1.4. They have understood and will comply with all Company legal documents.
11.1.5. Any information the User provides to the Company, at any time, will be true and accurate in all respects, as to the best knowledge of the Company.
11.1.6. The User is not using, and will at no time use our services for any transaction which is illegal or contrary to any law or regulation in force in the United Kingdom or in any jurisdiction in which they are resident at the time when the transaction is entered into.
11.1.7. The User is not using and will at no time use our services to perform criminal activity or financial crime of any sort, including but not limited to, money laundering or terrorist financing.
11.1.8. The User shall promptly notify the Company in writing if they believe, within reason, that the Website does not function as intended.
12. Accuracy of Billing, Account and Listing Information
12.1. You agree to provide current, complete and accurate information for all purchases made via our Website.
12.2. You agree to promptly update all information, including your email address, credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
12.3. We cannot accept responsibility where you do not meet an important deadline or incur other disadvantages arising from non-accurate information provided by you to us.
12.4. Your submission of personal information and data via our Website is governed by our Privacy & GDPR Policy.
13. User Obligations
13.1. The Website is contingent upon the User agreeing to the following;
13.1.1. That you represent that you at least the age of maturity in your country, state or province of residence to visit the Website.
13.1.2. If you are a minor, you must provide the Company with written consent from your dependants allowing you to use the Website.
13.1.3. You understand that your content and information may be transferred unencrypted and involve;
188.8.131.52. Transmissions over various networks and,
184.108.40.206. Changes to conform and adapt to technical requirements of connecting networks or devices.
220.127.116.11.1. Credit card information is always encrypted during transfer over networks.
13.1.4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, the Products, service, or any contact any other legal entity on the Website, without express written permission by the Company.
13.1.5. You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of our services, violate any laws in your jurisdiction, including but not limited to copyright laws.
13.2. The User shall;
13.2.1. Provide the Company with all necessary and required access to, and use of, all information, data and documentation reasonably required by the Company for the performance of its obligations under these Terms, as upon being requested to do so;
13.2.2. Ensure that such information, data and documentation is complete and accurate in all material respects; and
18.104.22.168. Update or notify the Company of any changes to the information, data and documentation it provides to the Company where relevant.
13.2.3. Where the Company is required to comply with any third party website owner's platform selling policy or similar rules or regulations, the User agrees that it shall provide the Company with all reasonable assistance in ensuring that it is able to comply with the same.
13.2.4. The User shall promptly notify the Company in writing if they believe, within reason that the Products do not comply with the specification set out on the website. (Error).
14.1. All Users are obliged to seek out, read and understand the separate Company, the Website Privacy & GDPR Policy and Disclaimer.
15.1. The User warrants that they have sufficient permission to Order and purchase any Product from the Website.
15.2. The Company, the Partners and any relevant Third-Party warrants that it shall provide the Products,
15.2.1. In accordance with the Terms set herein,
15.2.2. In accordance with any and all applicable laws, regulations and statute,
15.2.3. With reasonable care and skill, and
15.2.4. In accordance with generally recognised commercial practices and standards;
15.3. The Company does not endorse or condone the opinions and views of any of Third-party, Seller, its staff, Partners, employees or agent, nor shall they be considered the opinion, view or stance of the Company.
15.4. These Terms and the documents referred to in them set out the full extent of the Company’s and Partner’s obligations and liabilities in respect of the supply of the Products. All conditions, warranties or other terms concerning the Products which might otherwise be implied into these Terms or any collateral contract (whether by statute or otherwise) are hereby excluded.
16.1. You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, Partners, third parties, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyer’s fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
16.2. Users will indemnify the Company harmless from any and all claims or demands, including but not limited to reasonable lawyers’ fees, made by any third party due to or arising out of Users breach of these Terms or violation of any law or the rights of any party.
17.1. Any Notice given under these Terms shall be by email which is our only accepted official forms of communication from you.
17.1.1. If you choose to contact us via any other means, including through our social media accounts, we may not be able to process your enquiry in a timely manner, or may not be able to process your enquiry at all.
22.214.171.124. As such, we will not be liable or held responsible for any damages or claim that may arise for you from you failing to contact us via our accepted communication channels
17.2. An e-mail notice is deemed to have been received at the time of transmission, before the end of the next Business Day,
126.96.36.199. All e-mail notices shall be sent to Hello@saatxa.com
17.2.2. We will use the email you provided us with to communicate with you, and we ask you to check your email account frequently, at least weekly is recommended, for important communications.
17.2.3. We cannot accept responsibility where you do not meet an important deadline or incur other disadvantages arising from not checking your email or mail.
18.1. We do not guarantee, represent or warrant that your Order will be uninterrupted, timely, secure or error-free.
18.2. We do not warrant that the results or description of a Product will be accurate or reliable.
18.3. You agree that from time to time we may remove Products for indefinite periods of time or cancel any Product at any time, without notice to you.
18.4. In no case shall the Company, our directors, officers, Partners, third parties, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of any Products, or for any other claim related in any way to your use of any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
18.4.1. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
19.1. The Company provides information from a wide variety of Third Party individuals, companies and organisations. The use of this information by the Company should not be construed as sponsorship, endorsement or approval of such organisations.
19.2. The Company provides links to other external Third-Party websites, in providing such links the Company does not accept responsibility for or endorse the content of any linked site. In no event shall the Company be held liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use of information on the Company’s web site, even if the Company or a Company authorised representative has been notified orally or in writing of the possibility of such damage.
19.3. All those involved in the Website and the Products do not accept any Liability or Responsibility whatsoever for the Misrepresentation, by any person whatsoever, of the information contained in this Website and expressly disclaims all and any Liability and Responsibility to any person, whether a reader or not, in respect of injury, claims, losses, damage, death or any other matter, either direct or consequential arising out of or in relation to the use and reliance, whether wholly or partially, upon any information contained or service referred to on the Website.
19.4. Nothing in these Terms shall operate to exclude or limit either party's liability for:
19.4.1. Fraud or,
19.4.2. Any other liability which cannot be excluded or limited under applicable law.
19.5. Neither party shall be liable to the other for any loss of profit, anticipated profits, revenues, anticipated savings, goodwill or business opportunity, or for any indirect or consequential loss or damage.
19.6. Subject to this Clause, each party's aggregate liability in respect of claims based on events in any calendar year arising out of or in connection with these Terms or any collateral contract shall in no circumstances exceed the total charges payable by the Customer to the Company under these Terms, or such other amount as may be set out in the Specification.
20. Intellectual Property
20.1. You must acknowledge and agree that the Website and all Products that may be used, shall contain proprietary and confidential material that is protected by applicable intellectual property rights and other laws. Therefore, except for that which is expressly permitted by applicable law or as authorized by the Company or such applicable licensor, you agree not to alter, modify, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic works which are based on the Company, any Documents, Products or the Website, in whole or part.
20.2. You must acknowledge, understand and agree that all of the Companies, the Websites, design, Products, trademarks, copyright, trade name, service marks, and other logos within the Website and any brand features, and/or Products and service names are trademarks and as such, are and shall remain the property of the Company or the relevant third party. You must not display and/or use in any manner the Company, the Website logo or marks from the Website without obtaining the Companies prior written consent.
20.3. The Customer shall indemnify the Company against all damages, losses and expenses arising as a result of any action or claim that the information, documentation or materials the Customer provides infringe the Intellectual Property Rights of a third party.
20.4. The indemnities within this Clause are subject to the following conditions:
20.4.1. The indemnified party promptly notifies the indemnifier in writing of the claim;
20.4.2. The indemnified party makes no admissions or settlements without the indemnifier's prior written consent;
20.4.3. The indemnified party gives the indemnifier all information and assistance that the indemnifier may reasonably require; and
20.4.4. The indemnified party allows the indemnifier complete control over the litigation and settlement of any action or claim.
21.1. The Company reserve the right, at its complete and sole discretion, as to modify the Website, Products or to modify these Terms, including any Fees and Prices, at any time and without prior notice.
21.2. If any significant Modifications occur, the Company may post all modifications onto the Website or contact Users directly to provide Users with sufficient notice of the modification.
21.3. By continuing to access or use the Website or Products after the Company has provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms.
21.3.1. If the modified Terms are not acceptable to you, your only recourse is to cease using our Website, Products.
22. Errors, Inaccuracies and Omissions
22.1. Occasionally there may be information on our Website or Products that contains typographical errors, inaccuracies or omissions that may relate to our Product descriptions, pricing, promotions, offers, and availability.
22.1.1. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our Websites, Products, or on any related website is inaccurate at any time, without prior notice, including after you have submitted your order.
22.2. We undertake no obligation to update, amend or clarify information on the Products or on any related website, including without limitation, pricing information, except as required by law.
22.2.1. No specified update or refresh date applied in our Products or on any related website should be taken to indicate that all information in our Products or on any related website has been modified or updated.
23. Links to Other Websites
23.1. Our Website may contain links to other websites, the Company assumes no responsibility for the content or functionality of any non-Company website(s) which is found on our Website.
24.1. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms posting updates and changes to our website.
24.1.1. It is your responsibility to check our website periodically for changes.
24.1.2. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
24.2. You should check these Terms from time to time to ensure that you are happy with any changes.
24.3. This policy is effective from August 2020.
24.4. No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by us in writing.
24.5. The Customer acknowledges that no employee, sub-contractor, Partner, third party or agent of the Company is authorised to make any representation, warranty or promise in relation to the Products, goods or services sold pursuant to these Terms or these terms of sale, other than as contained in these terms or as confirmed in writing by us.
25.1. In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
26. Dispute Resolution
26.1. In the event of a dispute arising, the parties undertake to attempt to settle it through professional mediation before commencing litigation.
27. Force Majeure
27.1. Neither party shall be held responsible for any delay or failure in performance of any part of these Terms to the extent such delay or failure is caused by fire, flood, explosion, war, global pandemic, embargo, government requirement, civil or military authority, an act of God, or other similar causes beyond its control and without the fault or negligence of the delayed or non-performing party. The affected party will notify the other party in writing within ten (10) days after the beginning of any such cause that would affect its performance.
28. Entire Terms
28.1. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
28.2. These and any policies or operating rules posted by us on the Website, or in respect to the Products, constitutes the entire terms and understanding between you and us and govern your use and Ordering of the Products, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms.
28.3. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
29. Governing Law
29.1. These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with laws of the United Kingdom.