We provide a 14-day refund, return and exchange policy, allowing products to be returned within 14 days after you receive the product.
Please note, that Bromelia Swimwear is not eligible for refund,return or exchange.
Returns and exchanges are only eligible if the following criteria are met:
- The Product has its original tags,
- The Product is unwashed and unworn,
- Earrings customised products or made to order products are not returnable with the exception of being faulty.
To request a refund, return or exchange a product, you must inform us by contacting us in writing at firstname.lastname@example.org, informing us of:
- The relevant order number,
- Product/s to be returned,
- Sizes you would like to Exchange for.
What happens next
The brands will inspect the product/s returned to determine if a refund, return or exchange is acceptable.
We will inform you if a product has been approved or rejected for a refund and/or exchange with 7 – 14 days.
Following the approval of a refund or return, we will send the money back to you within seven days. The refund will be for the purchase price, excluding shipping cost or discount.
In case of exchanges, the brand shall dispatch the product(s) within two days.